Shipping Policy

Thank you for visiting and shopping at Marzea. Following are the terms and conditions that constitute our Shipping Policy

Domestic Shipping

Processing Time

We strive to process orders made before 12pm the same day, and orders made after 12pm to be processed the next working days. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We shall furnish you with shipment tracking number to your email.

Shipping Rates

We primarily ship through POS Laju for domestic orders. Shipping charges are calculated based on total weight of orders and will be calculated and displayed at checkout.

Free Shipping is applicable for orders amounting to RM100 and above to any destination in Malaysia for a maximum weight of 2 kg.

Shipping Weight

Maximum shipping weight is 2 kg. Kindly contact us for shipments above said weight.

Estimated Delivery Time

Shipping within Malaysia will take about 1-3 days.

International Shipping

Processing Time

We strive to process orders made before 12pm the same day, and orders made after 12pm to be processed the next business days. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We shall furnish you with shipment tracking number to your email.

Duties, Taxes, Tariffs and Other Fees

Orders placed internationally (outside Malaysia), are subject to duties, taxes, tariffs, and other fees per the destination country’s laws and regulations. We cannot predict the costs of these fees, but they can range up to 30% or more of the total cost of goods. If customs charges occur, please note that you, the buyer, are 100% responsible for these charges. We, the seller, are not responsible for customs charges. Nor are we responsible for packages that are refused due to high duties and taxes; packages that cannot clear customs due to country restrictions; or any additional package delays. After you receive package tracking, it is your responsibility to track the progress of the package, as you will not always be notified of customs holding your package. If you decide to refuse your package or not pay the duties, it will be sent back to us. Please note, if you choose not to pay duties on import and return the package, we may refund the order less any shipping paid, less any shipping paid. The cost of shipping is paid directly to the shipping provider, and therefore is not refundable.

Please note that international orders can take up to four weeks to arrive after they are shipped since all orders must pass through customs and this time frame is completely at the discretion of the shipping providers. Once the package has been transferred to the shipping provider, Marzea is no longer responsible for other delays that may occur.

All prices shown online are in RM. Payment will be processed in the most current exchange rate and will appear so on your bank statement.

Eligible Countries

Zone

Countries

1

Singapore

2

Brunei, Cambodia, Hong Kong, Indonesia, Laos, Philippines, Thailand, Vietnam

3

Bangladesh, China, India, Japan, Macau, Pakistan, South Korea, Sri Lanka, Taiwan

4

Australia, Canada, Maldives, New Zealand, United States of America

5

Bahrain, Belgium, Bulgaria, Egypt, Estonia, France, Germany, Lebanon, Mongolia, Myanmar, Nepal, Netherlands, Oman, Portugal, Saudi Arabia, Turkey, United Arab Emirates, United Kingdom

Shipping Rates

We primarily ship through POS Laju EMS for International orders. Shipping charges are calculated based on total weight of orders and will be calculated and displayed at checkout.

Shipping Weight

Maximum shipping weight is 1 kg. Kindly contact us for shipments above said weight.

Estimated Delivery Time

Country

Estimated Delivery Time (Days)

Country

Estimated Delivery Time (Days)

Australia

2-4

Maldives

4-6

Bahrain

3-5

Mongolia

5-7

Bangladesh

3-5

Myanmar

2-3

Belgium

4-7

Nepal

2-4

Brunei

2-4

Netherlands

5-7

Cambodia

2-4

New Zealand

4-5

Canada

4-7

Oman

3-5

China

2-4

Pakistan

3-4

Egypt

4-6

Philippines

2-4

Estonia

3-4

Portugal

3-5

France

4-6

Saudi Arabia

3-4

Germany

3-6

South Korea

2-5

Hong Kong

2-4

Sri Lanka

2-5

India

3-4

Taiwan

2-5

Indonesia

2-4

Thailand

2-3

Japan

2-4

Turkey

3-5

Laos

3-5

United Arab Emirates

3-4

Lebanon

4-6

United Kingdom

3-5

Macau

2-4

United States of America

3-6

 

Note

  • The estimated delivery time listed applies between major cities for posting before cut-off time. Posting after cut-off time and delivery to areas outside major cities may incur additional days.

  • Shipments are subject to customs inspection and clearance which may incur additional 2 to 3 working days.